Notifications

Overview

EasyLink Notifications Service is a 100% outsourced solution that delivers automated messages via SMS, voice, fax, or e-mail.

EasyLink Notifications Service eliminates the IT infrastructure costs, administrative delays, customer service delays, and human errors associated with having to manage and use multiple messaging systems.

Whether your organization needs to stay in immediate contact with employees and vendors, or reach out to clients to continue to develop business relationships and increase customer satisfaction, EasyLink Notifications Service can help with proactive messaging solutions that can improve your business success, revenue, and profitability.

Features

EasyLink Notifications Service is a 100% outsourced, cloud-based solution that lets you send and receive messages across multiple modes - SMS, voice, e-mail, and fax.  Our “single-source” multi-modal messaging solution supports a unified communications strategy that connects you with your customers, partners, and other constituents in the format they prefer. Streamline your messaging with an easy-to-use, automated solution that improves productivity and efficiency while controlling costs.

EasyLink Notifications Service delivers a host of features and benefits:

Competitive Advantage - EasyLink gives your customers, partners, vendors, and employees what they’re asking for – proactive notifications in the format they prefer. Speed cycle times and improve customer service to create a decisive competitive advantage in your markets.

Cost Efficiency - Accomplish more, faster — and at a fraction of the cost of standard mail or stand-alone messaging systems. With EasyLink’s 100% outsourced solution, you can eliminate infrastructure, reduce staffing, and eliminate maintenance, upgrades, and other recurring IT expenses. Our transaction-based fees are consistent and predictable, leveraging economies of scale available only from a large global vendor. You can ramp up as fast or slow as you’d like, knowing you’ll pay only for the notifications sent.

Multi-channel Flexibility - Our convenient web portal makes it easy to manage your notification projects from any browser. EasyLink’s Notifications Service allows you to send different messages to different groups based on their requirements and the nature of your communication. Select the mode best suited for your audience and message. Schedule your messages at planned intervals or send them ad-hoc. Or, use our API to programmatically integrate notification communications directly into your back-end systems.

• Integrated Voice Response (IVR) integrates with your database systems and enables you to administer interactive messaging solutions. Improve customer service by enabling recipients to reply to your calls routing them to customer support areas in your organization.

Compliance - EasyLink helps you comply with corporate governance requirements and privacy and records-keeping mandates. We turn multi-modal messaging into a digital workflow that can be tracked, audited, and archived. EasyLink provides companies with a complete audit trail for every notification that passes through our global infrastructure.

Sample Notifications include:

• Accounts Receivable Management (payment notifications, billing/invoice notifications, collections)
• Banking Notifications (overdraft notifications, fraud notifications)
• Travel Notifications (booking changes/confirmations, delayed or cancelled flights)
• Corporate Communications (analyst notes, executive communications)
• Logistics (delivery notifications, delayed delivery, return parts, status notices)
• Surveys (satisfaction, research, clinical trials)
• Service and Appointment Reminders (day before reminders, day of reminders)
• Pharmacy Notifications (prescription ready, prescription refill)
• Political (seasonal)