EDI Managed Services

Overview

In today’s economy, businesses are forced to evaluate the operating costs of every aspect of their business to gain efficiencies. Many areas of the business are mission critical and require careful consideration when determining their fit for outsourcing. EDI services and other B2B e-commerce activities are core necessities to conduct business with your partners, yet the costs associated with running the program in-house are unwieldy. Even the complexities associated with EDI programs are numerous and require expertise. Organizations typically face the following obstacles:

• Change is constant in the Supply Chain
  
  • Change in source data from back office systems (ERP, accounting, etc.)
  • New trading partner enablement
  • New connectivity mandates: AS2 or the retirement of legacy protocols such as Async and Bisync
  • Data formats, ANSI X12 version updates
• Operational Challenges
  
  • Maintaining the hardware infrastructure of your EDI program
  • EDI translation software updates
  • Managing connectivity in and out of your environment
  • Scabilitiy of your systems
  • System reliability
• Economic Challenges
  
  • The cost of maintaining hardware, connectivity, software maintenance, training and VAN charges continues to grow
  • Retirement of personnel and legacy systems

For years, EasyLink’s strengths have been utilized for e-commerce initiatives, enablement and operations, allowing those customers to do what they do best – run their core business. EasyLink serves as an extension to your people and processes by leveraging our world-class infrastructure and our knowledgeable staff to deliver transactions on-time. Outsourcing your EDI is a key decision and you need a partner that you can trust. By using EasyLink’s EDI Managed Services, you’ll reduce costs, increase efficiencies, and be able to focus on your core business.

Features

EasyLink’s EDI Managed Services provides companies with a low-cost alternative to managing their EDI activities in-house. Leveraging EasyLink’s platform, people and processes, clients are able to focus on their core business and leave the EDI transaction process to us. EasyLink offers a comprehensive suite of services that provide for the full outsourcing of a client’s EDI.

EasyLink’s EDI Managed Services provide the management, operation and facilitation of your EDI processing. By partnering with EasyLink, customers benefit from a company that provides:

• EDI and B2B any-to-any translation/transformation services, operated completely on EasyLink’s infrastructure. Our clients are not required to license or install any software.
• Mapping and production support for current and future EDI transaction sets.
• EDI Administration: EasyLink will provide dedicated, trained Program Managers, who serve as a single point of contact to address your tasks, provide EDI project management, and coordinate supplier setup, certification, compliance and production support. Production support tasks include:
  
  • Guaranteed document delivery
  • Monitoring of all scheduled and special run jobs
  • Monitoring of reports and errors generated during the translation process and working with client’s back office system
  • Case creation, escalation, and resolution
  • Working with client and trading partner staff on a daily basis to answer questions
  • Monitoring regularly scheduled reports

In addition, EasyLink provides a team that assists our clients with trading community/partner management; including testing, certification and communication, perform document tracking, data analysis, reporting, and customer support. This team will also provide staff resources to cover required tasks, such as technical support, pro-active communications, compliance updates, and compliance testing and validation.