Customer Support

Legacy EasyLink Customers

EasyLink services include Desktop Messaging, Production Messaging, EDI, Managed File Transfer, Secure Messaging and Telex

To reach Customer Support, please call:

U.S. Toll Free U.S. Local United Kingdom
800 209 6245 678 823 4600 44 207 551 8888

Click here to Submit an Electronic Support Ticket.


To reach Customer Support for Outsourced Services, please call:

Service U.S. Toll Free U.S. Local Hours of Operation
EDI Managed Services 888 777 5232 678 823 4508 8:00 am - 5:30 pm ET
Monday - Friday
EDI Net Partnership 866 554 3265 678 823 4409 9:00 am - 6:00 pm ET
Monday - Friday
EC Service Center 800 292 8657 678 823 4408 8:00 am - 6:00 pm ET
Monday - Friday

Legacy Xpedite Customers

Xpedite services include Fax2Mail, Production Fax, Notifications including MessageReach, FaxReach and VoiceReach

To reach Customer Support, please call:

U.S. Toll Free U.S. Local
866 323 9707 678 823 4529

Click here to Submit a Support Request


For customers located in:

Australia1800 720 721 support.au@easylink.com
France 0821 61 54 00 hotline_g@easylink.com
Germany 01805 666 565 support_g@easylink.com
Hong Kong 852 2125 3030 support.hk@easylink.com
Italy 023 041 31 51 helpdesk_g@easylink.com
Japan 03 4560 7890 support.jp@easylink.com
Malaysia1800 18 12 18 support.my@easylink.com
New Zealand0800 10 1099 support.nz@easylink.com
Singapore 65 6295 6935 support.sg@easylink.com
Spain0034 9020903 66 helpdesk_g@easylink.com
Switzerland 0848 560 340 support_g@easylink.com
United Kingdom

0870 099 0968 (toll free)

or

0203 059 8786 (local)

helpdesk_g@easylink.com

Commitment

EasyLink understands that our supply chain and on demand messaging services are mission critical to your operation. That’s why our emphasis on providing superior customer support cannot be overstated. Our teams of dedicated, experienced, and skilled professionals are providing around- the-clock network and application monitoring to maximize reliability and performance, pro-active notifications to keep you informed, and support specialists available to respond to your inquiries and requests for support.

Whether setting up your account, adding new users or trading partners, solving your problems or answering your questions, our Support Center team provides dependable and timely resolution to requests for help. For complex problems, our team has immediate access to the experts in our Development Laboratories and IT Operations, as required. Therefore, you have access to the right level of EasyLink’s expertise when you need it.

Our goal is to ensure you operate productively and effectively with customer support that includes:

Network monitoring Monitoring the health status of devices and applications to ensure uptime.
Setup and configuration Provisioning the setup of accounts and new users, trading partners or documents to support your operational requirements.
Usage training Conducting training sessions via telephone and Live Meeting to optimize your use of the service and online tools.
Notification Supplying advanced notifications or up-to-minute information regarding a variety of topics, such as planned maintenance or enhancements of support practices, to help you plan ahead.
Case tracking Tracking the inquiry from first contact to resolution to provide you with timely response.
Prioritization Assigning problem severity to perform priority handling of your most critical issues.
Self-service Providing a self-service web portal to help you manage the user community/documents, download the latest software updates or view user guides and handbooks.

Service Tutorials


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Desktop Messaging
Tutorial


Learn how to send and receive faxes with EasyLink Desktop Messaging Service

View Tutorial >> 		matrix

Production Messaging
Tutorial


Learn how to send documents or messages to multiple destinations with EasyLink Production Messaging Service

View Tutorial >>
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Corporate Faxing Administration Tutorial


Learn how to easily manage your EasyLink Fax Accounts.

View Tutorial >> 		matrix

EDI VAN Web Document Manager Tutorial


Learn how to use this tool to effectively monitor and manage EDI transactions and trading partners.

View Tutorial >>

Customer Portals


Login to applications

Fax Administration Tool

Manage users, and run reports.

User ID:

Password:

GMS Administration Tool

Access administration tools

User ID:

Password:

ICC.NET VAN

Access the document manager and help tools

User ID:

Password:

TradeGateway Login

PROCESS your EDI

User ID:

Password:

Performance EDI

Download updates and search help documentation
and FAQs

User ID:

Password:

Managed File Transfer (MFT)

Access the document manager and help tools

User ID:

Password:

E-Commerce (EC) Service Center

Access the Web Activity Log and help documentation

TradeGateway Registration

SIGN UP for service

Xpedite Services Customers