Customer Support
Support Contact
To reach Customer Support 24/7, please call us:
| US Toll Free | US Local | United Kingdom |
| 800 209 6245 | 678 823 4600 | 44 207 551 8888 |
To reach Customer Support for Outsourced Services, please call us:
| Service | US Toll Free | US Local | Hours of Operation |
| EDI Managed Services | 888 777 5232 | 678 823 4508 | 8:00 a.m. – 5:30 p.m. ET, Monday-Friday |
| EDI Net Partnership | 866 554 3265 | 678 823 4409 | 9:00 a.m. – 6:00 p.m. ET, Monday-Friday |
| EC Service Center | 800 292 8657 | 678 823 4408 | 8:00 a.m. – 6:00 p.m. ET, Monday-Friday |
Commitment
EasyLink knows that our supply chain and on demand messaging services are mission critical to your operation. That’s why our emphasis on providing superior customer support cannot be overstated. Our teams of dedicated, experienced, and skilled professionals are providing around- the-clock network and application monitoring to maximize reliability and performance, pro-active notifications to keep you informed, and 24/7 support specialist availability to respond to your inquiries and requests for support.
Whether setting up your account, adding new users or trading partners, solving your problems or answering your questions, our Support Center team provides dependable and timely resolution to requests for help. For complex problems, our team has immediate access to the experts in our Development Laboratories and IT Operations, as required. Therefore, you have access to the right level of EasyLink’s expertise when you need it.
Our goal is to ensure you operate productively and effectively with customer support that includes:
| Network monitoring | Monitoring the health status of devices and applications to ensure uptime. |
| Setup and configuration | Provisioning the setup of accounts and new users, trading partners or documents to support your operational requirements. |
| Usage training | Conducting training sessions via telephone and Live Meeting to optimize your use of the service and online tools. |
| Notification | Supplying advanced notifications or up-to-minute information regarding a variety of topics, such as planned maintenance or enhancements of support practices, to help you plan ahead. |
| Case tracking | Tracking the inquiry from first contact to resolution to provide you with timely response. |
| Prioritization | Assigning problem severity to perform priority handling of your most critical issues. |
| Self-service | Providing a self-service web portal to help you manage the user community/documents, download the latest software updates or view user guides and handbooks. |
To
Contact EasyLink
CALL
1-800-828-7115
or
Contact Us Now
Service Tutorials
Desktop Messaging
|
Production Messaging
|
Corporate Faxing Administration TutorialLearn how to easily manage your EasyLink Fax Accounts. View Tutorial >> |
EDI VAN Web Document Manager TutorialLearn how to use this tool to effectively monitor and manage EDI transactions and trading partners. View Tutorial >> |
To
Contact EasyLink
CALL
1-800-828-7115
or
Contact Us Now
Customer Portals
Login to applications
Fax Administration ToolManage users, and run reports. |
GMS Administration ToolAccess administration tools |
ICC.NET VANAccess the document manager and help tools |
TradeGateway LoginPROCESS your EDI |
Performance EDIDownload updates and search help documentation |
Managed File Transfer (MFT)Access the document manager and help tools |
E-Commerce (EC) Service CenterAccess the Web Activity Log and help documentation |
TradeGateway RegistrationSIGN UP for service |
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