Workflow Capabilities

Queue Management with sorting, prioritization, peek ahead and concurrent user coordination

Dynamic Forms support containing the ability to have custom fields and field validation rules at every step in the workflow process

Workflow routing and transition management

Decision branches

Scripted business logic

Web viewer of images

Zero footprint install

Individual task lists

Customized columns and table headings guarantying your relevant data is displayed

Easy training and adoption due to EWS use of terms and fields relevant to your organization

Sophisticated search capabilities making it easy to locate and find transactions within the system

Role based security enabling your supervisors to control which users can see different queues

Region and department centric work mapping enabling your team to control identical work tagged for different departments and regions

Annotations and free form notes fields

Database lookup and field population on fly using sophisticated AJAX based on-screen field setting

Push back to Queue and task assignment

Visible audit trail and properties lookups

Completely web based self-administration of Users, Groups and Roles

Task management and re-assignment enabling supervisors to lookup tasks assigned to users and reassign them to others

Dynamic field changes the let you set the values of drop-down fields within the form pages from centralized administration pages

Transaction Management – Fax Capabilities

Capability to route faxes and emails directly into workflows

Faxes coming in on different numbers can route to different queues

Faxes on different numbers can route to different business groups associated with identical processing queues

Data extraction

99.5% field level accuracy

1 hour document turn-around

Transaction Management – Email Capabilitites

Use your current Email addresses to route data directly into workflow processes

Route emails into processing Queues for specific business units

Add visibility, control and management to emails requiring further business processing

Link your emails and data directly into your CRM, ERP and back office systems

Ability to merge Email and Fax processes into the same system

Email data extraction and business rules routing

Reporting Capabilities

Nightly and Weekly Summary reports emailed directly to your team

Report columns tailored to your data fields

Scheduling based upon your end of day

Reports send in a format easily uploaded and viewed in Microsoft Excel

Export and Archiving Capabilities

Nightly exports of data securely delivered to your site

FTP, SMTP and delivered CD’s available

Complete snapshot of the managed transaction available including the fax image, email contents and attachments, audit trail, fields and properties

Customized exports available for directly uploading the data into your back office or line of business applications

All data retained for up to 60 days for retrieval

Failover and Disaster Recovery Capabilities

Highly scalable network in Piscataway New Jersey, Dayton Ohio and London England

Complete Disaster Recovery with failover sites

Clustered and load balanced server farms in all locations