Insurance Industry Solutions - EDI and Fax Services

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Insurance companies today are focused on implementing strategies targeted at operational efficiency. EasyLink's proven expertise in business processes and workflow management allows insurers to serve clients, agents, and business partners more productively. Many of the world’s largest insurance companies use EasyLink for automated solutions to optimize daily business operations, reduce operating costs, improve the customer experience, and minimize legal and financial risks.

EasyLink’s solutions specifically for insurance companies include:

• Claims Management and Processing – Replacing your costly in-house infrastructure with EasyLink's cloud-based service allows your organization to process claims faster and more accurately. Incoming claim forms are converted to electronic forms where key data is extracted in a usable format for back-office integration. In addition, EasyLink Workflow Service (EWS) can route claims directly to designated processors and adjudicators for exceptions handling resulting in a traceable, efficiently distributed workload.
• Policy Management - EasyLink replaces fax infrastructure and paper processes with a fully automated policy creation and delivery workflow. By integrating with core business applications, you are able to speed policy administration with a higher level of accuracy, while accelerating time-to-revenue and protecting the confidentiality of inbound and outbound fax transmissions.
  
  For insurers that require a secure e-mail solution for client and agent communications, EasyLink Secure Messaging safeguards the privacy of e-mail transmissions containing personal information (date of birth, social security number, driver's license number, policy number, financial information, etc.) with industry-standard encryption.
• Customer Service – Eliminate the time and expense required to find and sort fax forms, e-mails, and other documents by routing transmissions directly to your call center and customer service representatives. Integration with back-end systems makes information including proof of insurance, claim information, and other vital data, instantly accessible for accelerated customer response that provides a consistent experience and promotes greater acquisition and retention.
• Mobility – EasyLink supports your mobile employees with our Desktop Messaging service so they can perform daily work tasks immediately and without extra effort. When traveling, your adjusters will be able to exchange vital information immediately, speeding the claims process.

To learn more about EasyLink’s Fax, Document Capture or Workflow-related solutions for the Insurance industry, contact us at 1 800 828 7115 or click here to request more information.