Automates the delivery of customized client communications

  • Automates the creation and delivery of high-volume outbound transactions from back-end systems into fax, email, SMS, or EDI messages
  • Enhances customer service by automating the delivery of customized client communications
  • Facilitates compliance with today's privacy, security, and records-keeping mandates

Customers today expect communications that are fast, convenient, in the format they prefer, and customized.  In other words, communications that reside in the cloud.

EasyLink’s Production Messaging Service is a 100% cloud-based straight-through processing (STP) solution that automates the creation and delivery of customized outbound transactions that originate in back-office environments for delivery - via the cloud - as fax, email, secure email, EDI or SMS messages.  It's ideal for trade confirmations, letters of credit, customer statements, business reports, and other high-volume communications that must be output in a range of formats and customized to each client.

Production Messaging reduces the costs of managing disparate infrastructure while eliminating manual processes.  The message is customized to your business rules and recipient's output needs, whether you're confirming daily trades, processing prescriptions, or sending personalized monthly customer statements.

By implementing our cloud-based messaging service you can:

  • Automate the creation and delivery of outbound documents
  • Improve cycle time
  • Eliminate manual processes
  • Reduce costs
  • Ensure security and compliance
  • Free IT resources to focus on core initiatives

EasyLink’s Production Messaging accepts almost any form of data from your back-end system. We can personalize the messages according to your business rules, merge data fields, add logos or other customizations and then deliver these messages in the format of choice.

A Production Messaging solution can typically be implemented quickly, with little to no effort on your IT staff, ensuring complete integration into your back-end systems.

OpenText-EasyLink's SAP Certification

Our SAP certified integration now provides you with the ability to receive and send faxes without any additional on-premise hardware or software.  And fax automated workflows can be integrated throughout your existing SAP infrastructure.  These automated workflows make your end-to-end order-to-cash processes efficient and cost-effective.


Saves time and money in your client communications

  • Flexible — lets you send any combination of faxes, email, secure email, EDI, and SMS messages
  • Fast — automates the delivery of customized client communications with no manual intervention
  • Reliable — leverages EasyLink's world-class Business Integration Network so your business doesn't skip a beat

Are you...

Forced to manage multiple, costly platforms to send outbound messages to your clients?

Spending too much time and money managing your own infrastructure?

Using tedious, error-prone manual processes to customize outbound messages in the way your customers like?


EasyLink Production Messaging Service offers a 100% outsourced, single-source platform that automates the creation and delivery of important client communications.  The cloud-based messaging service allows you to:

  • Personalize and customize your high-volume transactions
  • Submit your data in XML, X12, EDIFACT, Text and other formats
  • Securely send faxes, email, secure email, EDI and SMS messages
  • Submit messages using EasyLink’s WebServices API, which easily integrates with your back-office infrastructure
  • Obtain up-to-the-minute status of your sent messages
  • Monitor usage with our easy-to-use management reports

With EasyLink's in-network processing we can:

  • Parse your data
  • Apply logos or forms overlay
  • Substitute data or merge fields
  • Conduct business process-based routing
  • Securely deliver your messages

The EasyLink Business Integration Network is the engine behind our Production Messaging and other cloud messaging services, providing a secure, redundant and global network infrastructure that delivers the reliablity you deserve.